Roomio Homes – Terms and Conditions
1. Introduction
Welcome to Roomio Homes. These terms and conditions govern your use of our short-term rental services, provided by Roomio Homes (“we,” “us,” or “our”). By using our platform and services, you agree to comply with these terms and conditions.
2. Definitions
– “Host”: Refers to individuals or entities offering rental properties through our platform.
– “Guest”: Refers to individuals or entities seeking to book rental properties through our platform.
– “Property”: Refers to the rental accommodations listed on our platform.
– “Platform”: Refers to our website or mobile application through which rental services are provided.
3. Booking and Reservations
– Guests must be at least 18 years of age to make a booking.
– Reservations are subject to availability and acceptance by the host.
– Hosts may specify minimum and maximum stay durations.
– Cancellation policies, payment terms, and additional fees are determined by the host and communicated at the time of booking.
4. Payment and Fees
– Guests are responsible for all fees associated with their reservation.
– We may charge booking and service fees as outlined in our fee schedule.
– Hosts may charge security deposits or cleaning fees as disclosed in the listing.
5. Check-in and Check-out
– Guests must adhere to the check-in and check-out times specified by the host.
– Late check-out may result in additional charges or penalties.
– Guests must follow the host’s instructions regarding key retrieval and property access.
6. Rules and Conduct
– Guests must comply with the host’s rules and guidelines, as stated in the listing and during the stay.
– Illegal activities and excessive noise are not permitted.
– Guests should treat the property with respect and care, reporting any damages to the host.
7. Quality Assurance
– Roomio Homes is committed to providing high-quality accommodations.
– If you encounter any issues during your stay, please report them to Roomio Homes, and we will make our best efforts to address them promptly.
8. Cancellations and Refunds
– Cancellation policies vary by host and are specified in the listing.
– Refund eligibility is determined based on the host’s cancellation policy.
– We may charge applicable cancellation and processing fees.
9. Liability and Insurance
– We recommend guests obtain travel insurance to cover unforeseen circumstances.
– We are not responsible for any losses, injuries, or damages incurred during your stay.
– Hosts are encouraged to have their own insurance for the rental property.
10. Disputes and Resolution
– Any disputes between hosts and guests should be resolved directly, but Roomio Homes may provide assistance.
– Roomio Homes is not liable for any claims arising from your use of our platform.
11. Privacy and Data
– Our privacy policy outlines how we collect, use, and protect your personal information.
– By using our platform, you consent to our privacy practices.
12. Changes to Terms and Conditions
– We may update these terms and conditions, and any changes will be communicated to users.
– Continued use of our platform constitutes acceptance of the updated terms.